Caliq enters the Jewellery Sector with Sea Gems of Cornwall

February, 2019

We at Caliq are delighted that the latest company implementing our ERP System are in the jewellery and designer gift market, proving the breadth of sectors to which Caliq brings enormous benefits.

Sea Gems is a well-established family company with over 30 years’ experience in creating original, stylish jewellery and design-led gifts, based in the ancient town of Marazion in Cornwall.

Passionate about design, all their ranges are conceived and developed in Cornwall, drawing inspiration from the stunning, natural surroundings and Celtic heritage the county is famous for.

Despite being a loyal customer to their previous ERP supplier for 15 years, poor service and the lack of improvements in the software, made Sea Gems realise it was time for change.

Marcus Price, MD of Sea Gems, explained some of the shortcomings of that system and why they recognised that Caliq was the best choice for them to upgrade to.

“The stock control and reporting elements of the old system were too generalised and didn’t suit the way we work. Although our products are not bespoke, we have a number of variants like different chains, boxes, stone colours etc. Caliq copes with all of this.

We looked at other systems and whereas there are stock systems out there that deal with these issues, they tend to be old and clunky and also don’t handle the wholesale distribution elements and have the whole accounting function built in as well. Having all these in one system is fantastic. Caliq’s ability to integrate with websites and other systems is also a major plus for us”

Marcus also describes the selection process and why Caliq won the contract.

“Never being ‘pushy’, Caliq applied a lot of time (and patience!) to assess our requirements. They spoke to all members of our team to understand their needs and provided advice too. They were also happy to adapt the software to ensure a good fit to certain processes that we have grown up with over the years.

We could see that Caliq would be easy to use with no huge learning curve. All of this combined built a tremendous trust and confidence in the support Caliq would provide through the implementation and afterwards, so it became clear this was the right system and company to deal with”

Of course, Caliq are delighted with Sea Gems’ choice and we look forward to working with them well into the future.

Click logo to visit the Sea Gems website

Toucan “Leagues ahead of other systems”

February, 2019

Not our words, but a really rewarding summary from a user of another iPad based Mobile Sales System, having had a full demonstration of Toucan on our stand.

Many more demonstrations drew equally pleasing reactions, attesting to the huge investment in the development of Toucan’s rich, easy to use functionality. We are delighted with the response, especially as we undertook this development following demands from our clients to launch our own mobile sales presentation, order taking and CRM app.

Rapid order taking is provided as a given, essential for trade shows and customer visits, but Toucan offers much more.  Tailored presentations, the ability to work on many tasks and enquiries simultaneously, full diary system, call and visit reporting and follow-up triggers provide the busy field sales professional with a tool to manage their valuable time. For directors and colleagues, there is a total view on what is happening and where everyone is.

It doesn’t stop there.  Toucan is equally at home being run on an iPhone and walking around the showroom or stand with a scanner, fast order taking is a stand-out facility.

The full CRM / Interactions capabilities within Toucan provide for an efficient well-coordinated sales effort throughout both external and internal sales teams. Informative management reporting also gives valuable insight into the benefits and increased sales that Toucan is designed to provide.

We are all very excited about Toucan and have taken orders for implementation from some of those that have seen it. 

Missed us at the show? 

We would be pleased to visit and show you how Toucan can benefit your sales and customer service experience.

Caliq ERP continued to impress

Let’s not forget Toucan’s big brother, Caliq, the back-office element of our business software solutions. Spring Fair also generated a number of very good leads for our ERP System. Demonstrations of Caliq to those visiting the stand proved yet again its close fit to the home, gift, houseware and interiors market, as well as wholesale distribution in other sectors too.

 

If you’d like to see and appreciate the many benefits Caliq and Toucan can bring to your business, please do get in touch.

If you’d like to see and appreciate the many benefits Caliq and Toucan can bring to your business, please do get in touch.

 

 

Click logo to visit the Toucan Website

Steve Celebrates 30th Anniversary with Caliq Team

February, 2019

We are immensely proud to announce that Steve Evans is the fourth member of the Caliq team to have reached the amazing milestone of 30 years with the team.

Having joined Caliq, under what was in those days called a ‘YTS scheme’, little did he realise that a life sentence without remission lay ahead.  Since starting, Steve has hardly had a day off sick nor failed to come to work with a smile on his face and a spring in his step. He is never phased by anything.  His accomplishments as a software developer have helped us build the strong and reliable applications that are in use by hundreds of users every day across our nationwide client base.

Always quick with new ideas, Steve has led many complex developments over the years. He works with our development platform partners in California to ensure that we can deliver the latest in technology to our clients.  Although this means frequent trips to developer conferences in Las Vegas, Philadelphia, Los Angeles et al, he puts on a brave face and suffers on behalf of the team!

It is a credit to Steve and the rest of the Caliq ‘family’ that we have managed to put up with each other for so long.  So, so long. He is our ray of sunshine and a constant reminder that a positive attitude turns problems into opportunities to make a difference.

When released on regular parole, Steve and partner Pippa do their best to keep the Barbados economy going, but he never turns off the Apple Watch and has been known to email clients from the beach. What a star.

Well done Steve!

Toucan Showing at Spring Fair!

February, 2019

Caliq’s Toucan mobile sales and CRM App for iPads and iPhones is now here and will be showing at the Spring Fair at the NEC 3rd-7th February.

Delivering an array of advanced functionality not seen in other similar Apps, Toucan provides for rapid product presentation and order entry, with users being able to progress to using the full CRM functionality for recording customer interactions, appointments etc for themselves or others in the sales team.

Toucan will integrate seamlessly with back office systems, meaning up to date information for the sales team and orders taken by them being rapidly handed back to be imported, picked packed and despatched.

Management reporting and analysis of the sales team’s activity is detailed with reports showing performance within different roles and channels (e.g. Rep, Agent, on the road, at exhibition etc).

Interested? Please visit the Caliq stand at the Spring Fair. Hall 6, Stand Q51.

We’re sure you’ll be impressed.

Click logo to visit the Toucan Website